No new work since 08 August

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TJ
TJ
Joined: 11 Feb 05
Posts: 178
Credit: 21041858
RAC: 0
9 Aug 2017 5:18:34 UTC
Topic 209156
(moderation:
    )

    Hello,

    Yesterday 08 August Einstein@home was offline due to maintenance. Today 09 August I do not get new work for my Intel GPU and I have nothing changed to my settings. But I get this message: 

    8/9/2017 7:10:36 AM | Einstein@Home | Your current settings do not allow tasks from this project. To fix this, you can change Project Preferences on the project's web site.

    And there I see my Intel GPU is still switched on the receive work. But I do not get any.

    Has it to do with yesterday's maintenance?

    Thank you.

    Greetings from
    TJ

    [SG]Felix
    [SG]Felix
    Joined: 25 Aug 15
    Posts: 6
    Credit: 74012153
    RAC: 1237

    maybe there is no work at the

    9 Aug 2017 7:09:23 UTC
    Message 160775
    (moderation:
      )

      maybe there is no work at the moment, this can be because of the maintenance, but maybe not

      Gary Roberts
      Gary Roberts
      Moderator
      Joined: 9 Feb 05
      Posts: 5872
      Credit: 117782381951
      RAC: 34764276

      Your computers are hidden so

      9 Aug 2017 7:19:08 UTC
      Message 160776
      (moderation:
        )

        Your computers are hidden so it's not possible for a volunteer to consult the scheduler logs to see what the cause might be.  However you certainly can.

        If you consult this thread on the Getting Started board, it describes how to consult the scheduler logs on the server to get a description of the various procedures the scheduler went through in trying to see if there was any work that could be allocated to your host.  If you have any trouble in understanding the content of the log, you will either need to 'unhide' your computers or at least give us the hostID of your machine so that someone can see what the problem is.

        Let us know how you go.

         

        Cheers,
        Gary.

        Christian Beer
        Christian Beer
        Joined: 9 Feb 05
        Posts: 595
        Credit: 188571536
        RAC: 169566

        Hi, you have one host with

        9 Aug 2017 8:12:18 UTC
        Message 160778
        (moderation:
          )

          Hi,

          you have one host with RAC > 0 that stopped requesting Intel GPU work yesterday evening 17:25 UTC. The last task was reported back at 18:09 UTC. The current coprocessor information for this host shows no Intel GPU, only a GTX 980. Usually a Windows update removes OpenCL support from the driver and you need to reinstall the GPU driver after the Windows update. I think that's what happened here.

          TJ
          TJ
          Joined: 11 Feb 05
          Posts: 178
          Credit: 21041858
          RAC: 0

          Hi Christian, Thank you for

          9 Aug 2017 8:53:49 UTC
          Message 160779 in response to message 160778
          (moderation:
            )

            Hi Christian,

            Thank you for your replay. Indeed there was a Windows update this morning. So I will try to reinstall.

            However after other windows updates I continue to get work...

             

            Greetings from
            TJ

            DanNeely
            DanNeely
            Joined: 4 Sep 05
            Posts: 1364
            Credit: 3562358667
            RAC: 0

            If you finally got the

            9 Aug 2017 10:07:36 UTC
            Message 160781
            (moderation:
              )

              If you finally got the creators update, that one is probably to blame.  It killed the openCL on all my boxes when it installed.

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