We still are having pixelation problems... This has been recent; but, ongoing for about two months... It's our first problem with U-verse. We've never had trouble before. We've been with them for more than five years now.
I hope they can find the problem. The fourth Tech that was out here found that it's something in the Network; NOT the signal coming from the switch to the house, nor the signal from the side of the house to the Gateway.
I've eliminated my personal router, (attached to the Gateway), a secondary router set as a switch and chained to my personal router, and I'm starting to work on our three Vonage devices to eliminate them.
I have no clue why this is happening... :-(
TL
remember that your network is only as fast as your slowest device. I had a situation where I was watching Vudu and streaming an HD movie. All was well. Then I decided to login the the home network with an old laptop capable of b/g. The movie began to pixelate/buffer. Shutting off this laptop restored the network and the pixelation and buffering problem went away.
Our oldest laptop that is a/b/g is an XP Pro 32 bit system. It's mostly retired; because it heats up quickly and shuts off. :-( It's also quite slow to boot and make use of; so, it sits in a drawer now.
My dad's laptop is for business; sometimes at night he uses it here. It is a Win 7 Home Premium x64 system. My laptop, (Win 7 H.P. x64), is seldom used since I got my new cruncher, Exeter. Exeter and my parents desktop system, (Farragut), are both wired.
I think what he was saying is that when you see the pixelation try turning pc's off and see if it makes any difference. Anything on the network could be sucking up bandwidth and causing the problem, this would in turn eliminate ANY possibility of it being inside the home as the source of the problem. Even a neighbors baby monitor could theoretically be causing the problems, but it isn't likely.
Yes this is what I was saying. Turn off all of your stuff. Then turn on the TV. Any pixellation? No. Then start turning on one device at a time. If you notice pixellation when turning on a device determine its NIC speed, i.e., is it 802.11 b/g/or n. This is the device causing the problem. A network has to "step down" to accommodate a slower device and all of the other devices are effected. Make sure your wireless side (ATT gateway and any router you are using) is not open so that your neighbor is not logging in with something slow and impacting your network's performance.
Are you using a router in addition to the NVG 589? I ask because my understanding is that the TV side of this package connects to the 589 utilizing two ports and that it must be on a different subnet than the router and the other add on equipment like pcs etc.. It gets a bit complicated and this may not be the best way to "discuss it". Email me if you wish. We can chat if you want to.
Quote:
In my own home I have a bunch of pc's in the basement and I listen to the radio when I am down there, usually the radio signal is just fine, but every once in a while I get nothing but static and then POOF it is fine again. SOMETHING is turning on and off that is near enough to cause problems with the signal. I even have a wire running from the radios antenna to the duct work, and it still happens! Without the wire I have almost no signal down there.
Our oldest laptop that is a/b/g is an XP Pro 32 bit system. It's mostly retired; because it heats up quickly and shuts off. :-( It's also quite slow to boot and make use of; so, it sits in a drawer now.
My dad's laptop is for business; sometimes at night he uses it here. It is a Win 7 Home Premium x64 system. My laptop, (Win 7 H.P. x64), is seldom used since I got my new cruncher, Exeter. Exeter and my parents desktop system, (Farragut), are both wired.
I think what he was saying is that when you see the pixelation try turning pc's off and see if it makes any difference. Anything on the network could be sucking up bandwidth and causing the problem, this would in turn eliminate ANY possibility of it being inside the home as the source of the problem. Even a neighbors baby monitor could theoretically be causing the problems, but it isn't likely.
In my own home I have a bunch of pc's in the basement and I listen to the radio when I am down there, usually the radio signal is just fine, but every once in a while I get nothing but static and then POOF it is fine again. SOMETHING is turning on and off that is near enough to cause problems with the signal. I even have a wire running from the radios antenna to the duct work, and it still happens! Without the wire I have almost no signal down there.
No laptops were on during pixelations... Only wired computers, (two of them), and they have been successfully eliminated.
I had to pull teeth; but, I got Vonage to send out three new devices. One for my line/account, and two for my parents lines/account. The three new devices will be here Tuesday. I will be able to eliminate Vonage from the Network trouble at that time.
Tech four says that the NVG589 is NOT bridgeable; however, there are workarounds, and you can get a static IP through the 589. Tech four also says that what you are doing with your security cameras is doable with the 589. He wanted to know if you would be using your own personal router to be attached to the 589; I guessed and said yes. I hope I was right... He also asked if you would be hooking up a recording device for the security cameras, I said yes to that as well, and he said that is doable.
He didn't say this outright; but, I gather from what he did say is that the older 2WIRE U-verse Gateways can be bridged. So, I hope this information helps. :-)
We still are having pixelation problems... This has been recent; but, ongoing for about two months... It's our first problem with U-verse. We've never had trouble before. We've been with them for more than five years now.
I hope they can find the problem. The fourth Tech that was out here found that it's something in the Network; NOT the signal coming from the switch to the house, nor the signal from the side of the house to the Gateway.
I've eliminated my personal router, (attached to the Gateway), a secondary router set as a switch and chained to my personal router, and I'm starting to work on our three Vonage devices to eliminate them.
I have no clue why this is happening... :-(
TL
remember that your network is only as fast as your slowest device. I had a situation where I was watching Vudu and streaming an HD movie. All was well. Then I decided to login the the home network with an old laptop capable of b/g. The movie began to pixelate/buffer. Shutting off this laptop restored the network and the pixelation and buffering problem went away.
Our oldest laptop that is a/b/g is an XP Pro 32 bit system. It's mostly retired; because it heats up quickly and shuts off. :-( It's also quite slow to boot and make use of; so, it sits in a drawer now.
My dad's laptop is for business; sometimes at night he uses it here. It is a Win 7 Home Premium x64 system. My laptop, (Win 7 H.P. x64), is seldom used since I got my new cruncher, Exeter. Exeter and my parents desktop system, (Farragut), are both wired.
I think what he was saying is that when you see the pixelation try turning pc's off and see if it makes any difference. Anything on the network could be sucking up bandwidth and causing the problem, this would in turn eliminate ANY possibility of it being inside the home as the source of the problem. Even a neighbors baby monitor could theoretically be causing the problems, but it isn't likely.
Yes this is what I was saying. Turn off all of your stuff. Then turn on the TV. Any pixellation? No. Then start turning on one device at a time. If you notice pixellation when turning on a device determine its NIC speed, i.e., is it 802.11 b/g/or n. This is the device causing the problem. A network has to "step down" to accommodate a slower device and all of the other devices are effected. Make sure your wireless side (ATT gateway and any router you are using) is not open so that your neighbor is not logging in with something slow and impacting your network's performance.
Are you using a router in addition to the NVG 589? I ask because my understanding is that the TV side of this package connects to the 589 utilizing two ports and that it must be on a different subnet than the router and the other add on equipment like pcs etc.. It gets a bit complicated and this may not be the best way to "discuss it". Email me if you wish. We can chat if you want to.
No laptops were on during any of the pixelations. I believe the Win 7 laptops are "g" band, the old XP 32 is "a/b" for sure, and maybe "g"; but, that laptop, (as previously stated), doesn't get used anymore... It overheats and shuts down unless the bottom of the system is off surface/suspended above a surface. Then it stays on while the fan rapidly spins to keep the machine as cool as possible... It just isn't practical to use it anymore.
The D-Link router is "g/n" bands, and the U-verse Gateway 589 is "b/g/n"; as it has the capability of broadcasting WPA1 and 2 at the same time connecting to it by one WiFi Key. I changed my Key to a pass phrase. ...and, changed the password to get into the Gateway. Only I know the password, and my family knows the Key to login to the Gateway for their i-Phones and one i-Pad. All computers go through the D-Link.
Tech four says that the NVG589 is NOT bridgeable; however, there are workarounds, and you can get a static IP through the 589. Tech four also says that what you are doing with your security cameras is doable with the 589. He wanted to know if you would be using your own personal router to be attached to the 589; I guessed and said yes. I hope I was right... He also asked if you would be hooking up a recording device for the security cameras, I said yes to that as well, and he said that is doable.
He didn't say this outright; but, I gather from what he did say is that the older 2WIRE U-verse Gateways can be bridged. So, I hope this information helps. :-)
TL
Who is "Tech four"? Is he an AT&T support tech? Just curious.
Since AT&T will be using the newer 589s the older gateways will be of little value.
Tech four says that the NVG589 is NOT bridgeable; however, there are workarounds, and you can get a static IP through the 589. Tech four also says that what you are doing with your security cameras is doable with the 589. He wanted to know if you would be using your own personal router to be attached to the 589; I guessed and said yes. I hope I was right... He also asked if you would be hooking up a recording device for the security cameras, I said yes to that as well, and he said that is doable.
He didn't say this outright; but, I gather from what he did say is that the older 2WIRE U-verse Gateways can be bridged. So, I hope this information helps. :-)
TL
Who is "Tech four"? Is he an AT&T support tech? Just curious.
Since AT&T will be using the newer 589s the older gateways will be of little value.
Tech four is the fourth AT&T Tech to service this pixelation issue... We've had a total of five Techs out; and, only Tech four seems competent in his skills to attempt to fix this issue.
TL
[EDIT]
Tech five only performed the Port switch and upgrade to 45 Mb internet; and, pretty much refused to go over the pixelation issues.
Tech four says that the NVG589 is NOT bridgeable; however, there are workarounds, and you can get a static IP through the 589. Tech four also says that what you are doing with your security cameras is doable with the 589. He wanted to know if you would be using your own personal router to be attached to the 589; I guessed and said yes. I hope I was right... He also asked if you would be hooking up a recording device for the security cameras, I said yes to that as well, and he said that is doable.
He didn't say this outright; but, I gather from what he did say is that the older 2WIRE U-verse Gateways can be bridged. So, I hope this information helps. :-)
TL
Who is "Tech four"? Is he an AT&T support tech? Just curious.
Since AT&T will be using the newer 589s the older gateways will be of little value.
Tech four is the fourth AT&T Tech to service this pixelation issue... We've had a total of five Techs out; and, only Tech four seems competent in his skills to attempt to fix this issue.
Thanks for your efforts but do not pursue this bridge mode issue further with AT&T unless it is for yourself. This type of configuration would have to be handled on a one-to-one basis since different types of hardware are involved. We probably should let this thread die since it has very little to do with E@H.
Quote:
TL
[EDIT]
Tech five only performed the Port switch and upgrade to 45 Mb internet; and, pretty much refused to go over the pixelation issues.
Tech six came out today. Removed Bridge Tap on Port two... (Actually performed a Port switch.) Then he scheduled an inside Tech to come out today to check everything else. Right now, the outside lines balance and have no errors.
That sounds nice. I think my lines could use a balancing. I'm very impressed by the Seven Techs, that's nearly mystical in a Far Eastern sense. Normally we can't get past the menu when phoning in. I've always yearned to be told " ... and press 8 to blow up our building ...".
Cheers, Mike.
I have made this letter longer than usual because I lack the time to make it shorter ...
... and my other CPU is a Ryzen 5950X :-) Blaise Pascal
RE: RE: RE: RE: ...AN
)
Yes this is what I was saying. Turn off all of your stuff. Then turn on the TV. Any pixellation? No. Then start turning on one device at a time. If you notice pixellation when turning on a device determine its NIC speed, i.e., is it 802.11 b/g/or n. This is the device causing the problem. A network has to "step down" to accommodate a slower device and all of the other devices are effected. Make sure your wireless side (ATT gateway and any router you are using) is not open so that your neighbor is not logging in with something slow and impacting your network's performance.
Are you using a router in addition to the NVG 589? I ask because my understanding is that the TV side of this package connects to the 589 utilizing two ports and that it must be on a different subnet than the router and the other add on equipment like pcs etc.. It gets a bit complicated and this may not be the best way to "discuss it". Email me if you wish. We can chat if you want to.
RE: RE: Our oldest laptop
)
No laptops were on during pixelations... Only wired computers, (two of them), and they have been successfully eliminated.
I had to pull teeth; but, I got Vonage to send out three new devices. One for my line/account, and two for my parents lines/account. The three new devices will be here Tuesday. I will be able to eliminate Vonage from the Network trouble at that time.
TL
TimeLord04
Have TARDIS, will travel...
Come along K-9!
Join SETI Refugees
@ Rob, Tech four says that
)
@ Rob,
Tech four says that the NVG589 is NOT bridgeable; however, there are workarounds, and you can get a static IP through the 589. Tech four also says that what you are doing with your security cameras is doable with the 589. He wanted to know if you would be using your own personal router to be attached to the 589; I guessed and said yes. I hope I was right... He also asked if you would be hooking up a recording device for the security cameras, I said yes to that as well, and he said that is doable.
He didn't say this outright; but, I gather from what he did say is that the older 2WIRE U-verse Gateways can be bridged. So, I hope this information helps. :-)
TL
TimeLord04
Have TARDIS, will travel...
Come along K-9!
Join SETI Refugees
RE: RE: RE: RE: Quote
)
No laptops were on during any of the pixelations. I believe the Win 7 laptops are "g" band, the old XP 32 is "a/b" for sure, and maybe "g"; but, that laptop, (as previously stated), doesn't get used anymore... It overheats and shuts down unless the bottom of the system is off surface/suspended above a surface. Then it stays on while the fan rapidly spins to keep the machine as cool as possible... It just isn't practical to use it anymore.
The D-Link router is "g/n" bands, and the U-verse Gateway 589 is "b/g/n"; as it has the capability of broadcasting WPA1 and 2 at the same time connecting to it by one WiFi Key. I changed my Key to a pass phrase. ...and, changed the password to get into the Gateway. Only I know the password, and my family knows the Key to login to the Gateway for their i-Phones and one i-Pad. All computers go through the D-Link.
TL
TimeLord04
Have TARDIS, will travel...
Come along K-9!
Join SETI Refugees
RE: @ Rob, Tech four says
)
Who is "Tech four"? Is he an AT&T support tech? Just curious.
Since AT&T will be using the newer 589s the older gateways will be of little value.
RE: RE: @ Rob, Tech four
)
Tech four is the fourth AT&T Tech to service this pixelation issue... We've had a total of five Techs out; and, only Tech four seems competent in his skills to attempt to fix this issue.
TL
[EDIT]
Tech five only performed the Port switch and upgrade to 45 Mb internet; and, pretty much refused to go over the pixelation issues.
TimeLord04
Have TARDIS, will travel...
Come along K-9!
Join SETI Refugees
RE: RE: RE: @
)
Thanks for your efforts but do not pursue this bridge mode issue further with AT&T unless it is for yourself. This type of configuration would have to be handled on a one-to-one basis since different types of hardware are involved. We probably should let this thread die since it has very little to do with E@H.
Sunday News: Tech six came
)
Sunday News:
Tech six came out today. Removed Bridge Tap on Port two... (Actually performed a Port switch.) Then he scheduled an inside Tech to come out today to check everything else. Right now, the outside lines balance and have no errors.
TL
TimeLord04
Have TARDIS, will travel...
Come along K-9!
Join SETI Refugees
Tech six came back to work
)
Tech six came back to work with Tech seven. Tech six was strictly an Outside Line Tech; and Tech seven was an Inside Line Tech.
ALL DAY!!! They were here ALL DAY!!! Come down to two lousy house phone wires... One pair of Phone Line...
Now all is well. :-)
TL
TimeLord04
Have TARDIS, will travel...
Come along K-9!
Join SETI Refugees
That sounds nice. I think my
)
That sounds nice. I think my lines could use a balancing. I'm very impressed by the Seven Techs, that's nearly mystical in a Far Eastern sense. Normally we can't get past the menu when phoning in. I've always yearned to be told " ... and press 8 to blow up our building ...".
Cheers, Mike.
I have made this letter longer than usual because I lack the time to make it shorter ...
... and my other CPU is a Ryzen 5950X :-) Blaise Pascal