Account Failure...

erhrunner
erhrunner
Joined: 30 Oct 05
Posts: 3
Credit: 18,906
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Topic 190099

i have an account and SETI and Rosetta work fine i wanted to join this too and i got my account key.. when i try to add a project it tells me to "Verify your account name and password are correct and try again" I have tried with the account key and my password and i have tried existing account and create a new account and nothing works...what should i do??

Thanks for the help!!

Michael Roycraft
Michael Roycraft
Joined: 10 Mar 05
Posts: 846
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Account Failure...

Quote:

i have an account and SETI and Rosetta work fine i wanted to join this too and i got my account key.. when i try to add a project it tells me to "Verify your account name and password are correct and try again" I have tried with the account key and my password and i have tried existing account and create a new account and nothing works...what should i do??

Thanks for the help!!

Erhrunner,

Did you try your project address, http://einstein.phys.uwm.edu/, and key, the long random alphanumeric string? If you are copying and pasting them in from the email that Einstein sent you, ensure that there are no missing characters or extra spaces. Boinc is very picky about those errors.

Regards,

Michael

microcraft
"The arc of history is long, but it bends toward justice" - MLK

erhrunner
erhrunner
Joined: 30 Oct 05
Posts: 3
Credit: 18,906
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Yes i have and when i paste

Yes i have and when i paste the account key in to my browser to get prefrences, etc it works...so i know the key is correct. It acks for my Email address and Password (Account Key in this case i assume) then the message i get right after are as follows

10/31/2005 5:59:16 PM||Fetching config info from http://einstein.phys.uwm.edu/get_project_config.php
10/31/2005 5:59:17 PM||Missing account key

I know the key is right and there are exactly 32 characters and it just wont connect...what next??

KSMarksPsych
KSMarksPsych
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RE: Yes i have and when i

Message 18915 in response to message 18914

Quote:

Yes i have and when i paste the account key in to my browser to get prefrences, etc it works...so i know the key is correct. It acks for my Email address and Password (Account Key in this case i assume) then the message i get right after are as follows

10/31/2005 5:59:16 PM||Fetching config info from http://einstein.phys.uwm.edu/get_project_config.php
10/31/2005 5:59:17 PM||Missing account key

I know the key is right and there are exactly 32 characters and it just wont connect...what next??

just an idea (and i may be way off base here), can you try changing your password on the E@H site and then try attaching to the project through BOINC.

Kathryn

Kathryn :o)

Einstein@Home Moderator

Stick
Stick
Joined: 24 Feb 05
Posts: 790
Credit: 2,149,268
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I don't have the time to

Message 18916 in response to message 18915

I don't have the time to research this right now, but I am pretty sure I saw somebody else post this same problem about a week ago. And, if my memory serves me correctly, I think the solution that Kathryn is proposing worked in that case. It might also be one of the things fixed in v5.2.5. I suggest you review the BOINC 5.2.x threads on the various boards for messages wriiten around a week ago (+ or - a couple of days).

Quote:
Quote:

Yes i have and when i paste the account key in to my browser to get prefrences, etc it works...so i know the key is correct. It acks for my Email address and Password (Account Key in this case i assume) then the message i get right after are as follows

10/31/2005 5:59:16 PM||Fetching config info from http://einstein.phys.uwm.edu/get_project_config.php
10/31/2005 5:59:17 PM||Missing account key

I know the key is right and there are exactly 32 characters and it just wont connect...what next??

just an idea (and i may be way off base here), can you try changing your password on the E@H site and then try attaching to the project through BOINC.

Kathryn


erhrunner
erhrunner
Joined: 30 Oct 05
Posts: 3
Credit: 18,906
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Kathryn Thank you so

Kathryn

Thank you so much!!! that worked wonderfully and now i am online and ready to go. Thanks so much!!

Mark

KSMarksPsych
KSMarksPsych
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RE: Kathryn Thank you so

Message 18918 in response to message 18917

Quote:

Kathryn

Thank you so much!!! that worked wonderfully and now i am online and ready to go. Thanks so much!!

Mark

Mark...

I'm so glad that worked. This is the first time I've been able to help a fellow cruncher, and I feel pretty good :)

Have fun crunching!

Kathryn

Kathryn :o)

Einstein@Home Moderator

Stick
Stick
Joined: 24 Feb 05
Posts: 790
Credit: 2,149,268
RAC: 290

RE: RE: Kathryn Thank

Message 18919 in response to message 18918

Quote:
Quote:

Kathryn

Thank you so much!!! that worked wonderfully and now i am online and ready to go. Thanks so much!!

Mark

Mark...

I'm so glad that worked. This is the first time I've been able to help a fellow cruncher, and I feel pretty good :)

Have fun crunching!

Kathryn

Kathryn,

You are no longer a "newbie". Congrats!!!!

Stick

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