Restoring account on an obsolete email address and long forgotten password

arramus
arramus
Joined: 16 Aug 19
Posts: 3
Credit: 10,395
RAC: 958
Topic 219399

Hello, I took a break for a while, actually quite a while Smile, and would like to login to my previous account. Unfortunately, it's registered to an email address on a domain name that is no longer and a password that is long forgotten. I wonder if there is any possibility of restoring the account. Thank you.

Holmis
Joined: 4 Jan 05
Posts: 969
Credit: 623,872,868
RAC: 897,584

Do you have a computer with

Do you have a computer with Boinc still installed that used that old account to run Einstein?
If so you could use that to gain access to your account, I can guide you through the process.

If not then maybe Shawn (admin) can help you if you can prove that your are the rightful owner of the account. Try sending him a message.

arramus
arramus
Joined: 16 Aug 19
Posts: 3
Credit: 10,395
RAC: 958

Thank you for the link to

Thank you for the link to Shawn, HOLMIS. The computer has also moved on and I'll see if Shawn can help. Much appreciated.

arramus
arramus
Joined: 16 Aug 19
Posts: 3
Credit: 10,395
RAC: 958

Shawn provides instructions

Shawn provides instructions on how to restore access to the account using the authenticator ID process and access has been restored. Thank you for the help, HOLMIS.

arramus
arramus
Joined: 13 Aug 10
Posts: 1
Credit: 180,026
RAC: 5,550

We're back

We're back Smile

Holmis
Joined: 4 Jan 05
Posts: 969
Credit: 623,872,868
RAC: 897,584

Glad to hear that! I was

Glad to hear that!

I was thinking about the authenticator when I asked about the old computer but didn't want to complicate things before I had an indication that we had a chance to retrieve it.

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