Lost credits

GLR_old
GLR_old
Joined: 5 Mar 05
Posts: 2
Credit: 986
RAC: 0
Topic 193670

Upon renewed interest in participating in Einstein again I changed my Einstein email address and user name to make them consistent with all the other projects I was already active in. Prior to doing this I already had 27,000 Einstein credits but I had stopped crunching for Einstein for some time. However, after changing my Einstein user info I seem to have lost the original 27,000+ Einstein credits I had before the renaming. Currently, I am back down to ~900 Einstein credits.

I've checked my CPID and it is the same for Einstein as all the other projects I am participating in. I also tried logging in to the "My Account" page using the original Account Key I received back in 2005 when I initially signed up with Einstein. The resulting page reflected all the new account information such as my new user name and new email address. I also tried logging in using my old email address and received a page indicating the email address was not found.

Is there any way to get Boinc to "find" the 27,000 lost credits and get them added back to my Einstein totals?

Ageless
Joined: 26 Jan 05
Posts: 2,949
Credit: 5,374,792
RAC: 0

Lost credits

You have two accounts.

Account 259888 with 28,499 credits and Account 46888 with only the 986 credits.

Which one are you still crunching for, on your system?
Is BOINC Manager still showing you with the 28,499 credits? If it is, then navigate to your BOINC directory and open the account_einstein.phys.uwm.edu.xml file. Now copy out the authenticator key and use that to log into the site with.

If you're using the other (old) account, then you probably did something wrong somewhere. If the other email address is still valid and you can reach it, log out, then use the password retrieval option on the log in function and fill in the email address that you had before you changed it. The account key of that account will then be sent to that email address.

GLR_old
GLR_old
Joined: 5 Mar 05
Posts: 2
Credit: 986
RAC: 0

RE: You have two

Message 81707 in response to message 81706

Quote:

You have two accounts.

Account 259888 with 28,499 credits and Account 46888 with only the 986 credits.

Which one are you still crunching for, on your system?
Is BOINC Manager still showing you with the 28,499 credits? If it is, then navigate to your BOINC directory and open the account_einstein.phys.uwm.edu.xml file. Now copy out the authenticator key and use that to log into the site with.

If you're using the other (old) account, then you probably did something wrong somewhere. If the other email address is still valid and you can reach it, log out, then use the password retrieval option on the log in function and fill in the email address that you had before you changed it. The account key of that account will then be sent to that email address.

All indications are that I am currently crunching for the account with only 986 credits which is apparently the new account (Boinc Manager shows the 986 number). The original (old) account had the 28k credits which is the number I'd like to get back to if I can only go with one or the other.

Having clarified that, what is your suggestion?

Ageless
Joined: 26 Jan 05
Posts: 2,949
Credit: 5,374,792
RAC: 0

RE: Having clarified that,

Message 81708 in response to message 81707

Quote:
Having clarified that, what is your suggestion?


Since two accounts cannot have the same email address, it being your unique identifier, go to this form and fill in the email address of the old account with all the credits. So that would be the account you didn't change the email address on.

If at least you don't have three email accounts. But at least the server will tell you if it doesn't recognize an email address.

Then log in with the account key that was sent to your email address. Hopefully it'll get you into the second account. If that works out, you have to detach from Einstein in BOINC and re-attach to this new account.

Let's do that first, then I'll post in a separate post how you can get the email addresses changed around again.

GLRumble
GLRumble
Joined: 7 May 07
Posts: 1
Credit: 159,191
RAC: 0

Jord, I think I have it

Jord,

I think I have it all squared away now. Using your help I concluded that my old acct with 28k credits was still active under a different email address (which no longer works). So, I changed the email address on my new account to something else and then changed the email address on my old account to something that works and then detached/attached my clients to the Einstein project again using the new email address. The new account with 986 credits is still hanging around out there but I'm not worried about them.

Thanks for you help.

Ageless
Joined: 26 Jan 05
Posts: 2,949
Credit: 5,374,792
RAC: 0

You're welcome. :-)

Message 81710 in response to message 81709

You're welcome. :-)

Mitch
Mitch
Joined: 10 May 08
Posts: 2
Credit: 473
RAC: 0

RE: You're welcome.

Message 81711 in response to message 81710

Quote:
You're welcome. :-)

I have also lost all my credits due to switching to a new computer. I used my original 5 year long login and I got nothing. I had to make a new login to attach to a program on this new computer. How do I find my stuff?

Gary Roberts
Gary Roberts
Moderator
Joined: 9 Feb 05
Posts: 4,888
Credit: 29,403,957,736
RAC: 35,104,054

RE: I have also lost all my

Message 81712 in response to message 81711

Quote:
I have also lost all my credits ... How do I find my stuff?

By giving us more specific and accurate information.

This project opened its doors just slightly over three years ago so it would be a bit difficult for you to have a five year old account :-).

For your previous account, did you use the same name (Mitch) as you have used for your new one? On the assumption that you might have, I had a quick look under participant profiles and then quickly discontinued that approach on seeing just how many users there were who chose "Mitch" for their user name. If you actually can find the approximate date that you did join, you should be able to find your previous account by looking at the correct place in the chronological list of accounts that are returned by your search query.

To access your old account (accounts don't disappear), you need the user name that you used and either the email address at that time or the 32 digit account key that was originally issued to you and which is actually stored in the account file on your old computer. When you say that you "used my original 5 year long login and I got nothing" what exactly did you do and what was the information you got in return?

Do you still have access to your old computer?

Cheers,
Gary.

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