Changing both email and password: a case of catch 22

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vkunkel
vkunkel
Joined: 10 Dec 11
Posts: 2
Credit: 1101720
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22 Jan 2018 2:08:15 UTC
Topic 212867
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    I can't access my old email account (I left the organisation, and the email account was shut down 12 months later). I also don't know the old password for the einstein@home account. I can log in to the einstein@home account using the authenticator code, but I can't update the email account without the password, and I cant change the password without access to the email account. Please help!

    Shawn Kwang
    Shawn Kwang
    Joined: 3 Nov 15
    Posts: 289
    Credit: 3206603
    RAC: 1932

    vkunkel wrote:I can't access

    22 Jan 2018 19:57:00 UTC
    Message 163977
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      vkunkel wrote:
      I can't access my old email account (I left the organisation, and the email account was shut down 12 months later). I also don't know the old password for the einstein@home account. I can log in to the einstein@home account using the authenticator code, but I can't update the email account without the password, and I cant change the password without access to the email account. Please help!

      If you can log into the system with a BOINC authenticator, please try the following. Please send me a Private message. Either click on "SEND MESSAGE" below my username or go to Account -> Messages. Send me two things 1) a new email address 2) a temporary password. Then I will reset your account information and send you another PM in response.

      Afterwards you will login again and go to Account -> Credentials. Then please change both your password to a new (strong) passphrase.

      Einstein@Home Project

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