problems signing in

hookedonsaturn
hookedonsaturn
Joined: 5 Jul 07
Posts: 9
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Topic 192943

why when i try to sign in does it tell me no such email address also the same when i try to sign in with key. when i click on link i got in email no problem

hookedonsaturn
hookedonsaturn
Joined: 5 Jul 07
Posts: 9
Credit: 846
RAC: 0

problems signing in

Again I ask why will this program not alloe mw to sign in with either my email or the access code

Gary Roberts
Gary Roberts
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The only answer anyone can

The only answer anyone can give you is that it's because you are not entering the proper information in the proper place.

It would be immensely helpful in diagnosing the problem if you could give more detail on exactly what steps you have tried. For instance when using the email address method, you need to insert both the precise email address you used to register and the correct password associated with that address. How confident are you that you have both those bits of information absolutely correct?

If you are using the account key method, where are you getting your account key from and how are you transferring it to the proper box? Are you using exactly 32 characters and are you typing them in from something you have written down or are you cutting and pasting from a value recorded in a file? Have you checked, for example, that the key you are entering is in precise agreement with the value that is stored under the tag near the top of the account_einstein.phys.uwm.edu.xml file that exists in the BOINC folder of any machine you have registered with the project?

If you expect some help please give some detail.

EDIT:
One point I forgot to mention in relation to cutting and pasting the account key. You need to be particularly careful not to collect any leading or trailing characters with the 32 character key. A trailing whitespace character can be hard to spot but will certainly invalidate the key.

Also while I'm here, please don't take offense at my cajoling you to give more detail. It's just that I find it hard to answer questions where there are too many unknowns :).

Cheers,
Gary.

hookedonsaturn
hookedonsaturn
Joined: 5 Jul 07
Posts: 9
Credit: 846
RAC: 0

RE: The only answer anyone

Message 69569 in response to message 69568

Quote:

The only answer anyone can give you is that it's because you are not entering the proper information in the proper place.

It would be immensely helpful in diagnosing the problem if you could give more detail on exactly what steps you have tried. For instance when using the email address method, you need to insert both the precise email address you used to register and the correct password associated with that address. How confident are you that you have both those bits of information absolutely correct?

If you are using the account key method, where are you getting your account key from and how are you transferring it to the proper box? Are you using exactly 32 characters and are you typing them in from something you have written down or are you cutting and pasting from a value recorded in a file? Have you checked, for example, that the key you are entering is in precise agreement with the value that is stored under the tag near the top of the account_einstein.phys.uwm.edu.xml file that exists in the BOINC folder of any machine you have registered with the project?

If you expect some help please give some detail.

while I may not be as highly educated as most of the people helping with the research I do have some knowledge as to the copy and paste function. the key code entered was copied and pasted directly from the email i recieved when i signed up.
Furthermore if more information was required then to prevent the double post then perhaps you should have had the manners to respond and let a person know what you needed instead of assumeing they would know.This is a very poor way to encourage people to join or stay.Since i truly believed my little bit could help i joined up.But i did not join to be treated like an idiot so at this point forget the problem of me not signing in.I will let this last project finish and then dump any future plans of helping.

thank you for your time

Gary Roberts
Gary Roberts
Moderator
Joined: 9 Feb 05
Posts: 5,122
Credit: 36,823,430,363
RAC: 37,659,483

RE: .... perhaps you should

Message 69570 in response to message 69569

Quote:
.... perhaps you should have had the manners to respond and let a person know what you needed instead of assumeing they would know.

Actually, that's exactly what I did. You got a response from me as soon as I saw your message. Just like the vast majority of others who try to answer questions in the help forums, I'm a volunteer and not in any way an employee of the project. Quite often I simply don't have time to read and respond to questions any faster. I have other things to do with my time.

Also, in the response I made, I attempted to give examples of the extra information that would assist in the diagnosis of the problem. As well, I tried to suggest that making mistakes with cutting and pasting has been an issue in the past that has caused similar problems to yours. So in one breath you tell me I should be asking for extra information and in the next you tell me that by doing so, I'm treating you like an idiot. I'm sorry you feel that way.

Good luck with whatever you decide to do.

Cheers,
Gary.

Gary Roberts
Gary Roberts
Moderator
Joined: 9 Feb 05
Posts: 5,122
Credit: 36,823,430,363
RAC: 37,659,483

RE: ...the key code entered

Message 69571 in response to message 69569

Quote:
...the key code entered was copied and pasted directly from the email i recieved when i signed up.

In order to better understand the problem, could I please trouble you to compare the key sent to you by email with the one stored under the tag in your account file, account_einstein.phys.uwm.edu.xml. This file is in your BOINC folder and you can open it with a basic text editor like notepad. Are the two keys identical?

Thanks.

Cheers,
Gary.

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