Password Problem / email no longer exists

Duhem
Duhem
Joined: 2 May 07
Posts: 4
Credit: 2,722,227
RAC: 320
Topic 221281

I've forgotten my password and registered with an email address that no longer exists. I can log in to my account with the authentication code and get to the 'Credentials' page where it is possible to change the email and/or password. The problem is that it requires the old, forgotten password to save the change: Catch-22. Requesting a 'reset password' link via email would, of course, go to the nonexistent email. Is there a workaround?

mikey
mikey
Joined: 22 Jan 05
Posts: 5,680
Credit: 540,869,028
RAC: 70,081

Duhem wrote:I've forgotten my

Duhem wrote:
I've forgotten my password and registered with an email address that no longer exists. I can log in to my account with the authentication code and get to the 'Credentials' page where it is possible to change the email and/or password. The problem is that it requires the old, forgotten password to save the change: Catch-22. Requesting a 'reset password' link via email would, of course, go to the nonexistent email. Is there a workaround?

PM one of the Admins and they can help you.

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